Privacy Policy
Lindo & Baxter Logistics · Last updated: September 15, 2026
Introduction
Lindo & Baxter Logistics ("Lindo & Baxter," "we," "us," or "our") provides same-day courier and logistics services across the Greater Boston and MetroWest area of Massachusetts. This Privacy Policy explains what personal information we collect through our website, booking tools, and client portal, how we use and share it, and the choices available to you.
By using our website, requesting a delivery estimate, booking a delivery, or creating a client portal account, you agree to the collection and use of information as described in this policy.
Information We Collect
Information you give us directly. When you contact us, request a quote, or book a delivery, we collect the information you provide, which may include:
- Your name, email address, and phone number
- Pickup and dropoff addresses for delivery estimates and bookings
- Package or shipment details (size, weight, service type, special handling instructions)
- Billing and payment information for completed deliveries and business accounts
- Client portal login credentials and account information
- Any message content you submit through our contact form
Information we collect automatically. When you visit our website, we and our service providers automatically collect certain information through cookies and similar technologies, including:
- Device and browser type, IP address, and general location
- Pages visited, time spent on the site, and referring pages
- Interaction data used for site analytics and performance monitoring
Delivery and location data. To provide same-day and rush delivery service, we collect GPS location data from our delivery drivers during active deliveries, and we generate delivery confirmations, timestamps, and proof-of-delivery records (which may include a photo of the delivered package) for each completed order.
How We Use Your Information
We use the information we collect to:
We do not sell your personal information to third parties.
How We Share Your Information
We share personal information only as necessary to provide our services:
- Delivery drivers and contractors, who receive pickup/dropoff addresses and recipient contact details needed to complete a delivery
- Payment processors — Stripe, to process transactions and business account billing
- Mapping and route-estimation services, to calculate delivery distances and pricing estimates
- Website analytics providers — our website platform’s built-in analytics (Base44), to understand site traffic and usage
- Legal and safety purposes, where required by law, to protect the rights and safety of Lindo & Baxter, our drivers, or the public, or in connection with a business transfer such as a merger or acquisition
Each of these third parties is only given the information necessary to perform its function and is expected to handle it responsibly.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to keep the site functional, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings; disabling cookies may limit some site functionality, such as saved booking details.
Data Retention
We retain personal information for as long as needed to provide our services, maintain business and tax records, resolve disputes, and comply with legal obligations. Delivery records and client portal account data are generally retained for the duration of your relationship with us and for a reasonable period afterward as required for accounting and legal purposes.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
You may:
To exercise any of these choices, contact us using the information below. We will respond within a reasonable time.
Children’s Privacy
Our services are intended for individuals and businesses in Massachusetts and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Third-Party Links
Our website may contain links to third-party sites, such as payment processors or mapping tools. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy choices, contact us at:
See also our services and pricing.